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Owned and operated by Premium Active Home, our team is ready to answer questions about simulators, saunas, cold plunges, and more.
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Frequently Asked Questions
How long does shipping take?
Handling time is 1 to 3 business days, with transit averaging 5 to 8 business days. We offer Free Shipping on Most Orders Within the Continental U.S. (Excludes AK/HI).
How can I track my order?
Once your order ships, you will receive a confirmation email with a tracking number. You can use that number to follow your shipment directly through the carrier's website.
What is your return policy?
We offer 30-Day Returns on eligible items. If something is not the right fit for your space, please review our Return Policy page for complete details on how to start the process.
Can I exchange an item for a different model?
We are happy to help with exchanges on eligible products within our return window. Simply contact our team and we will walk you through the available options for your specific item.
How do I choose between a cold plunge and an infrared sauna?
Cold plunges are designed to support post-activity recovery through cold exposure, while infrared saunas use gentle heat for relaxation and warmth. Many customers incorporate both into their home wellness routine for a well-rounded approach.
What kind of space do I need for a golf simulator?
Most golf simulators require a room with adequate ceiling height and depth for a full swing. Check each product listing for recommended room dimensions, and feel free to contact us if you need help planning your setup.
Do you charge sales tax?
Sales tax, if applicable, is calculated and displayed at checkout.
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Free Continental Shipping
Free Shipping on Most Orders Within the Continental U.S. (Excludes AK/HI), with no order minimum required.
30-Day Returns
Not the right fit for your space? Our 30-Day Returns policy is backed by a straightforward process.
